Steffanie
Smith
Book the correction before you need it

By Steffanie Smith

·

30 June 2026

·

2 min read

Book the correction before you need it

A decision without a correction point is a guess. The review goes in the calendar at the moment the call is made, not when something goes wrong.

The fourth move is the one that gets skipped, and it is the one that makes the other three safe.

Set the correction. Book the review before you need it.

Why it gets skipped

Because the decision feels finished.

The room has been arguing for two weeks. A call finally gets made. Everybody wants to leave. Adding "and we will review this on the fourteenth" feels like reopening a door that was hard to close.

It is the opposite. The review is what allows the call to be made at seventy rather than ninety-five.

What a correction point actually is

Three things, written down at the moment of the decision.

  • A date. Not "in a few weeks". A date in the calendar with the same people in the room.
  • A signal. The one or two things that would tell you this is not working, named in advance, before anyone is defending anything.
  • A named owner who is accountable for bringing the answer, not for the decision having been right.

That last distinction matters more than it sounds. If the review is about whether the decider was right, it becomes a performance conversation and everybody arrives dressed for it. If it is about what the decision produced, it becomes information.

The handover discipline

I learned this in a hospital, where the shift changes whether or not the situation is resolved.

A good handover does not pretend the picture is complete. It says: this is what we know, this is what we did, this is what to watch, this is when to escalate. It hands over the uncertainty along with the facts, which is the only reason the next shift can act at all.

A decision made at seventy percent needs the same structure. What we know, what we did, what to watch, when we look again.

What it changes in a team

Two things, quickly.

People stop treating a reversal as a failure, because the review was scheduled before anyone knew the outcome. Changing course on the fourteenth is the plan working, not the plan collapsing.

And the decisions get made. A leader who knows there is a booked point where this gets looked at again will call it today. A leader who believes this is the only chance to get it right will wait, and wait is the expensive option.

Steffanie Smith

Keynote speaker · Notes on deciding

Book the correction before you need it | Steffanie Smith